Eckert Cabinetry Inc. Wholesale Terms & Conditions
Welcome to our partnership guidelines. At Eckert Cabinetry Inc., we are dedicated to providing exceptional service and products. The following policies are designed to establish a clear and effective working relationship with all of our dealers.
Please be advised that Eckert Cabinetry Inc. reserves the right to amend these terms & conditions at any time without prior notice.
Dealer Responsibilities
Dealers must take full responsibility for confirming the accuracy of all measurements, materials, quantities, and the finalization of quotes for their projects. Eckert Cabinetry Inc.
assumes that orders placed by dealers are for self-installation, as installation services are not offered through dealer accounts.
Product Specifications
Availability and pricing of all products are subject to change. The inherent characteristics of wood, including color variations and grain patterns, may di er from digital representations.
Over time, natural wood is expected to undergo subtle changes in color and form. These characteristic shifts are not defects and thus not covered under warranty.
Design Support
Eckert Cabinetry Inc. o ers complimentary design assistance with every order. Our design professionals will work with you to develop layouts and renderings that align with your
vision. While we o er guidance, dealers are ultimately responsible for the accuracy of the final designs, quotes, and orders. Eckert Cabinetry Inc. cannot be held accountable for any
discrepancies that may arise.
Payment Policy
Full payment is required to initiate order processing. Eckert Cabinetry Inc. accepts several payment methods, including electronic transfers, major credit cards, debit, cash, certified
cheques, or bank drafts.
Order Cancellations
Cancellations of orders, once they have been processed, are subject to a 25% restocking fee. This fee compensates for the logistical adjustments necessary once an order has been
scheduled for delivery.
Returns Policy
Return requests must be initiated through our designated returns process. All returns must be within 30 days of pick-up or delivery and in original, unopened packaging. A 25%
restocking fee applies to approved returns. Items deemed non-resalable will not be eligible for credit. Return shipping costs are not covered by Eckert Cabinetry Inc., and all returns
require pre-authorization.
Claims Procedure
To initiate a claim for damaged or missing items, please visit our website’s resources page. All claims should be comprehensive, with any additional shipping charges beyond the first
covered shipment being the responsibility of the dealer. Detailed photographs and item codes are required for claim validation. Missing items must be reported within 5 days of
receipt. We strive to process claims e iciently; however, expedited shipping for replacements is not available.
Shipping Guidelines
Orders are individually boxed and palletized, with shipping charges determined based on location. For residential deliveries, freight companies will coordinate with the recipient.
Note that additional shipping and handling charges may apply if redelivery is required.
Assembly Services
Eckert Cabinetry Inc. o ers assembly services for an additional fee for pick-up orders only. Assembled products are considered final sale.
Pickup Protocol
Customers will be notified of pick-up dates by our customer service team. On pick-up, all items must be accounted for and signed o by the customer. Eckert Cabinetry Inc. is not
liable for any items reported missing after this sign-o .
Notice: A storage fee will apply for orders not picked up within the allotted time frame.
Please Note: Specific times are reserved for processing pick-ups. Any changes to pick-up schedules must be communicated in advance.
Comprehensive Service
Eckert Cabinetry Inc. prides itself on o ering a complete solution, from initial design consultation to post-delivery support. We are here to ensure that your experience with us is
smooth and satisfactory.
These terms are part of our commitment to serve you better. For further clarification on any of the points mentioned or other inquiries, please contact our team at Eckert Cabinetry Inc.